Mechanical Service Contractors of America

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Deadline Extended for the 2015 MSCA Benchmark Survey

Update: The deadline for the 2015 MSCA Benchmark Survey has been extended to July 15, 2015, so that more member companies can participate in the study.

MSCA is conducting a comprehensive benchmark survey to obtain data on key performance indicators (KPIs) in the HVACR and plumbing service industry. The results of this survey will provide you (our members) with extremely relevant and important data that can be used to assess your own company's operations and processes in comparison to other MSCA member companies.

However, the survey results will only be significant if an ample number of companies participate, which also means greater insights for you. Additionally, participation is your ticket to having access to the results.

If you did not receive an email from MSCA with the survey link and instructions, please contact Barbara Dolim.


It's Not Too Late:
Nominations Open for the 2nd MSCA Everyday Hero Award

Update: The deadline for nomination submissions has been extended to July 10, 2015.

In addition to getting a wealth of information at the MSCA 2015 Educational Conference, members have a chance to give as well. We are now accepting nominations for the MSCA Everyday Hero Award.

This award was created to recognize employees at member companies who help others with their time, resources, and/or expertise, all for the sake of trying to make a difference in at least one person’s life. Only one winner will be chosen.

The selected honoree will receive:

  • A complimentary registration to the MSCA 2015 conference
  • Recognition on stage with an award at the conference General Session
  • A feature on the MSCA website

The new deadline for submissions is July 10, 2015. Please take the time to go goodwill hunting, and nominate someone (or several people) in your company that you believe is deserving of recognition. Download the nomination form to apply and learn more about the award process.

Questions and completed forms should be sent to Dania Soto at


How to Find Talent

A new article was posted to MSCA's HVACR and Plumbing Technician Training and Recruiting Web page at Titled "Where Are They? Working with Local Technical Training Schools," this article will provide you with insights into how to find potential recruits.

You can also browse this page to read past recruiting articles, learn about upcoming training opportunities, and view the UA's new recruiting video, You See More, which outlines aspects of the HVACR industry that make it an attractive career to pursue and can be used to support your recruiting efforts.

New resources will be featured on the website as they become available, so check back often.


Join MSCA's Highest-Rated Speaker Ever
for the
2015 Webinar Series

From the MSCA conference speaker who taught you how to navigate through “human weirdness” and how to move from stuck to high-performance, Steve Thomas, MSCA’s highest ranked conference speaker to-date, will present our newest webinar series, The Team Thing.

Almost every leader wants to build a “team” within his or her organization. The challenge is, what does “team” mean? What is it that leaders are talking about when they want to build a sense of team?

Everyone seems to have his or her own definition, but Steve Thomas will teach you what it truly is (and isn’t), and how to embody it as a team player and a leader.

Scheduled dates are:

  • February 11 - 1 p.m. EST - Rethink the TEAM Thing
    During this first session, Steve will teach you how to rethink the idea of a team. You will learn how to identify your own philosophy of what "team" means and implement the foundational effectiveness of teamwork. Steve will also discuss how to make the shift from "group mode" to a true team.
  • April 1 - 1 p.m. EDT - The TEAM Leader
    In this second session, Steve Thomas will discuss what it means to be a “follow-able” leader. There are four main qualities that people look for in a leader that also determine whether they will follow him or her. Steve will share what they are and introduce practices you can apply to ensure that you're the leader that others look to.
  • June 3 - 1 p.m. EDT - The Effective TEAM Player
    Everyday there are four kinds of team players that come to work, so you need to be aware of what and who you have on the team. To create effective teams, you must be able to clearly define what an effective team player looks like so everyone knows what's expected and can perform. If you don't, you may not get what you want, and the team will be confused and frustrated. In this third session, Steve Thomas will teach you exactly what that effective team player looks like so you know how to best structure your team for success.
  • September 2 - 1 p.m. EDT - Foundations of Effective TEAM

The remaining webinars are tentatively scheduled for:

  • November 4
  • December 6

Registration for the September 2 session is now open. Sign-up today at


Dispatcher Training Program Comes to St. Louis

Dispatcher Professional Development Training Program
September 14-15, 2015

Renaissance St. Louis Airport Hotel
St. Louis, MO

Your dispatchers serve as the nerve center of the entire company. So, the more knowledgeable and capable they are, the better they can contribute to your bottom line.

MSCA's Dispatcher Professional Development Training Program will enhance your dispatcher’s skill set through group exercises, self-assessment tools, and discussion groups. Corporate training expert Nancy Bandy of TRAINSITIONS will lead this two-day program.

To register and learn more about this program, visit the course page. Contact Sobeida Orantes with registration questions.


Top-Rated Service Managers Training Program Returns

Service Managers Training
San Antonio, TX
November 9-12

This four-day accelerated program is a highly interactive, hands-on workshop that will give participants the fundamental financial and interpersonal skills they need for managing all aspects of the service operations.

Real-life case studies will challenge attendees to use their new skills to ensure peak performance.

Click here for more information or to register for the program.


MSCA and Convoy of Hope in California

Convoy of Hope

MSCA 2014 conference attendees delivered 75,000 lbs. of supplies and food to Share Our Selves and packaged almost 18,000 lbs. of beans for Convoy of Hope's Children's Feeding Initiative in Huntington Beach, CA.

Contribute Online to the MCAA-PAC

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